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+1.866.850.9400

SHOPPING
REPLENISHMENT SERVICE

We are pleased to offer a convenient replenishment service for La Mer devotees. Simply indicate which products you would like replenished and they will be automatically shipped to you at the intervals that you select: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days. As an additional benefit, enjoy complimentary standard shipping with every replenishment order on www.lamer.com.

It's very simple to take advantage of our Replenishment Service. When making your online purchase, select the time interval for future shipments from the pulldown marked "Replenishment" next to the item(s) you wish to replenish on a regular basis.

When your replenishment order is ready to be processed, we will send an email reminder. Within a few days thereafter, your replenishment order will be shipped. At that time, you will receive a second email confirming the shipment of the order and that your credit card has been billed.

After your first replenishment shipment, you may change how often your products arrive. There's no minimum number of products you must order, and you may cancel at any time prior to shipment of your La Mer Online replenishment order.

Replenishment service orders are billed to your default billing address and shipped to your default shipping address.

Please note:

Replenishment intervals must be set for more than 2 business days from the current date. Replenishment orders can be cancelled and intervals may be changed at any time except once a replenishment order has been processed for shipment. In order to make changes to your replenishment schedule, please go to the View/Edit My Replenishment Items page in the My Account section of La Mer Online.

SECURITY ONLINE

At La Mer Online, we understand how important security is to you. When you place and order with La Mer Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari RSS

ITEM AVAILABILITY

Temporarily Out of Stock / Backordered

Items If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-866-850-94000 and we will be happy to assist you.

Pre-sell Items
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information and in subsequent communications.

Please note: The actual delivery date of your order depends on the shipping method you select.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $1500 per customer. If you have any questions please contact us at 1-866-850-9400 or Contact Us and we will be happy to assist.

*When the 16.5 oz. Crème de la Mer is included in an order, the total maximum purchase amount of $2,700.00 applies.

OFFER CODES

Steps for Redeeming an Offer Code:

    1. Enter the offer code on the "Payment Information" section of the "Billing" page.
    2. Type in any additional required information.
    3. Click "Continue Checkout" and the offer will be applied to your order.

When an offer code is accepted, it will be displayed in the "Order Review" page. If an offer code is not accepted, you will receive an error message on the page.

Important Note: One (1) offer code may be used per order.

SALES TAX

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA (starting 1/1/19), ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE (starting 1/1/19), NJ, NM, NV, NY, OH, OK, PA, RI, SC (starting 11/1/18), SD (starting 11/1/18), TN, TX, VA, VT, WA, WI, WV (starting 1/1/19). Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

*Purchases paid for with La Mer Gift Cards are subject to applicable sales tax. No sales tax is charged when buying La Mer Gift Cards.
PAYMENT OPTIONS

Credit cards accepted:

- American Express
- Discover
- MasterCard
- Visa
- Pay Pal
- eGift Cards
- Apple Pay

We're sorry, we do not accept:

- CODs
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.

Important information:

- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

GIFT WRAP

Gift orders always receive special care at cremedelamer.com. We will be happy to wrap your gift and include a gift card with your personal message at no additional cost to you. If you wish to have your cremedelamer.com order gift-wrapped, simply click on the “Gift Wrap” option during Checkout. Please note: Multiple items within a gift order will be presented as one gift package.

REDEEMING LA MER GIFT CARDS AT LA MER ONLINE

Visit WWW.LAMER.COM and select the items you want to purchase and click "checkout". On the Billing Page enter your La Mer Gift Card number and PIN Code along with a valid credit card. When the total amount of your order exceeds the total value on your La Mer Gift Card, your credit card will be charged the remaining balance. All of the value on your La Mer Gift Card will be used first before any amount is charged to your credit card. When the amount of your order is less than the value on your La Mer Gift Card, your credit card will not be charged. Any unused balance will remain on your La Mer Gift Card.Only one La Mer Gift Card may be used per order.

Remember, only La Mer Gift Cards with a PIN Code and eGift Cards can be redeemed at WWW.LAMER.COM .

 

REDEEMING LA MER GIFT CARDS AT 1-866-850-9400

Call 1-866-850-9400 to place your order with a phone representative. You will be asked to provide your La Mer Gift Card number and PIN Code along with a valid credit card.

When the total amount of your order exceeds the total value on your La Mer Gift Card, your credit card will be charged the remaining balance. All of the value on your La Mer Gift Card will be used first before any amount is charged to your credit card. When the amount of your order is less than the value on your La Mer Gift Card, your credit card will not be charged. Any unused balance will remain on your La Mer Gift Card.

Only one La Mer Gift Card may be used per order.

LOST OR STOLEN LA MER GIFT CARDS

Please call 866-850-9400 to report a lost or stolen La Mer Gift Card.