ORDER PROCESSING

Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

ORDER STATUS

You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.

When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please chat with a La Mer Representative, M-F 8am-10pm ET or call us toll-free at 1.866.850.9400 for assistance.

ORDER CANCELLATIONS
You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email. NOTE: Expedited orders placed between 2:30PM and 3:00PM EST cannot be canceled by the customer. You must contact customer service to attempt to cancel your order during this time.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please chat with a La Mer Representative, M-F 8am-10pm ET or contact La Mer Online Customer Service at 1.866.850.9400 or via email.

PRE-ORDER

Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.cremedelamer.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email.  If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.  If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

WHO WAS DR. MAX HUBER?

Dr. Max Huber was an aerospace scientist that suffered a horrific accident - a routine experiment exploded in his face, covering him with severe chemical burns. Neither science nor medicine offered sufficient promise of help, so Huber decided to help himself. Twelve years and 6,000 experiments later, he perfected the crème that would help give skin a dramatically smoother appearance - Crème de la Mer.

WHAT IS CRÈME DE LA MER'S MIRACLE BROTH?

The highly potent Miracle Broth™ is the heart of Crème de la Mer. A blend of sea kelp, calcium, magnesium, potassium, lecithin, iron, Vitamins, C, E and B12, plus oils of citrus, eucalyptus, wheat germ, alfalfa and sunflower go into the broth, but its "miracle" lies in the way these ingredients are combined - a process called biofermentation. This 3-4 month process results in a whole far greater than the sum of its parts, with the power to transform the skin's appearance.

WHERE IS MY ORDER?

You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.

When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

For time sensitive requests, such as order cancellations or address changes, please call us toll-free at 1-866-850-9400  for assistance

WHAT FORMS OF PAYMENT CAN I USE?

Credit cards accepted:

- American Express
- Discover
- MasterCard
- Visa

We're sorry, we do not accept:

- CODs
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.

Important information:

- For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us within 1 hour of order placement via our 24/7 toll-free number, 1-866-850-9400 and we will do our best to accommodate your request to change or cancel your order.

HOW DO I RETURN AN ITEM?

If for any reason you are not happy with your purchase on LaMer.com, you may return the unused portion to us for a refund or exchange.

•   Call 1-866-850-9400 to arrange your free return. Our Online Experts will be happy to help you find a product to better suit your needs—or refund your purchase price—and we'll cover the return postage.

•   A free return label will be provided to you via email. Simply print the label and affix it to the return package.

•   To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.

•   If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.

•   If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.

•   Follow the shipping instructions provided in the email containing the prepaid label to send your return package.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on LaMer.com may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us by phone at 1-866-850-9400  or via email at LaMerOnlineService@CremedelaMer.com.

WHY IS MY FAVORITE ITEM OUT OF STOCK?

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-866-850-9400  and we will be happy to assist you.

WHY IS MY FAVORITE ITEM UNAVAILABLE?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Contact a La Mer Expert and we are happy to assist you in finding a suitable alternative.

For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4 pm ET, Monday through Friday on business days and ask to speak with a member of our Gone but Not Forgotten team will be happy to assist you

WHERE IS MY NEAREST LA MER COUNTER?

Visit our STORE LOCATOR page to locate a La Mer counter near you.

CAN I ORDER FROM OUTSIDE THE US?

Cremedelamer.com accepts orders for delivery within the U.S. and Canada only (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories). For orders to be shipped outside of the United States, please visit our Store Locator.

WHAT SHOULD I EXPECT IF I PURCHASE A "PRE-ORDER" ITEM ?

Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.cremedelamer.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email.  If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs.  If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

WHEN WILL I BE CHARGED FOR A PRE-ORDER PURCHASE?

La Mer Online does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

HOW CAN I CANCEL OR EDIT A PRE-ORDER PURCHASE?

You can check the status of your pre-ordered items online at www.cremedelamer.com if you have an account, or by contacting La Mer Online Customer Care. If you need further assistance or wish to cancel or make a change to your pre-order before it ships, please contact Customer Care at 1-866-850-9400  or by email at LaMerOnlineService@LaMer.com.

Please note that any modifications to your order, including changes to your shipping address or payment method, must be made by cancelling your original order and placing a new order with the updated information and is subject to inventory availability at the time of the new order.

IS THERE A SPECIFIC WAY I SHOULD APPLY THE CRÈME?

Yes. To activate the Crème's Miracle Broth™ and to release its key ingredients, warm a small amount between your fingertips. As you pat onto clean, dry skin, you will instantly feel the soothing effects of the broth. Smooth over your face, neck, even under the fragile eye area. Apply morning and night.

HOW CAN I FIND OUT ABOUT LA MER SPECIAL EVENTS?

You may sign up to receive the La Mer newsletter from La Mer Online to learn about new products, complimentary shipping and sampling offers and special events in your area.

I CAN'T FIND THE ANSWER I AM LOOKING FOR.

Please contact us at 1-866-850-9400  and we will be happy to assist you.

 

WAVES DE LA MER LOYALTY PROGRAM FAQs

WHAT IS THE WAVES DE LA MER LOYALTY PROGRAM?

By joining the Waves de La Mer loyalty program, you’ll enjoy radiant rewards and exclusive perks, including a sample surprise on your birthday. Points on purchases can earn you full-size editions of our most loved luxuries.

HOW DO I JOIN WAVES DE LA MER? DOES IT COST ANYTHING?

In order to sign up for Waves de La Mer, you must have a La Mer account. If you do not have an account, you can create one by providing your name, email address, and creating a password. Once you have an account, you can join the Waves de La Mer loyalty program by signing up at www.cremedelamer.com/loyalty-program/waves-de-la-mer and following the prompts to register. There is no cost to join Waves de La Mer.

WHO IS ELIGIBLE TO JOIN WAVES DE LA MER?

The Waves de La Mer loyalty program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.

WHAT AM I AGREEING TO BY JOINING WAVES DE LA MER?

By becoming a Waves de La Mer loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy and by any changes or modifications we may make.

WHAT TERMS GOVERN WAVES DE LA MER?

Please refer to the Waves de La Mer Loyalty Program: Terms & Conditions of Participation for the full list of program terms.

HOW DOES WAVES DE LA MER WORK?

Waves de La Mer is a loyalty program that rewards customers for purchasing La Mer products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
• Tier 1, Marine            0 – 499 points
• Tier 2, Aquamarine      500 –1499 points
• Tier 3, Ultramarine           1500 + points

When you join, you’ll automatically be placed in Tier 1 (Marine) and be eligible for all the benefits Tier 1 members receive. If you earn at least 500 points in your first year, you’ll be automatically moved up to Tier 2 (Aquamarine). If you earn 1500 points or more in your first year, you’ll qualify for Tier 3 (Ultramarine).

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2 (Aquamarine), during your first year, you’ll maintain Aquamarine status during your second year. But, if you earn less than 500 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Marine status on your second anniversary date.

The higher the tier, the better the benefits.

WHAT BENEFITS DO MEMBERS RECEIVE?

As a member, you earn points that determine your points benefits plus tier levels and tier benefits.

Points Benefits: Starting at 650 points, you are eligible to redeem some or all of these points for full-size product rewards. Please login to your Waves de La Mer account to see the latest reward offerings. Reward offerings are subject to availability and must be redeemed with a purchase on www.cremedelamer.com. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on www.cremedelamer.com. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to zero (0) and you start accumulating new points and earning new rewards.

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.cremedelamer.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.

Tier 1, Marine: 0–499 points
• Welcome offer ($75 off $350 purchase, one per lifetime.)*
• Birthday Gift (with purchase, valid once per year)**
• Complimentary engraving on select products (Online only, with purchase)
• Everyday complimentary gift wrap (Site-wide benefit)
• Two complimentary checkout samples with every order (Site-wide benefit)
• Automatic replenishment subscription service (Site-wide benefit)
• Complimentary standard shipping and returns (Site-wide benefit)
• 24-hour customer service (Site-wide benefit)
 

Tier 2, Aquamarine: 500–1499 points
• All Tier 1 benefits
• Deluxe Birthday Gift** (with purchase, valid once per year)
•  Complimentary 2-Day Shipping upgrade (Online only, with purchase. Applicable only to orders of $300 or more. May be applied to a maximum of two (2) orders per year.)
• Access to rewards gallery featuring full-size products
 

Tier 3, Ultramarine: 1500 points and above
• All Tier 1 and 2 benefits
• Complimentary 2-Day Shipping (Online only, no threshold. Applicable to all orders regardless of dollar value. May be applied to a maximum of four (4) orders per year.)
• Luxury Birthday Gift** (with purchase, valid once per year)
• First access to VIP Member Events and select new product launches
• Expanded product selection in rewards gallery

* Dis-enrolling and re-enrolling does not qualify you for an additional use, this is exclusive one -time use. You must redeem your Welcome Offer within thirty (30) days of enrolling in the Waves de La Mer loyalty program, otherwise the offer will expire.

** Birthday Gifts improve with each Tier. No two gifts can be obtained during the same year, therefore, if Birthday Gift was already redeemed while in Tier 1, an upgrade to Tier 2 during the same year does not grant eligibility for a Deluxe Birthday Gift. You must redeem your Birthday Gift within thirty (30) days of your birthday, otherwise the offer will expire.

HOW DO I EARN POINTS?

To earn points, you must be enrolled in Waves de La Mer at the date of purchase. If you are not a member of Waves de la Mer at the time of purchase, you must enroll on www.cremedelamer.com within the next 24 hours, using the same email address you provided at the time of purchase, in order to be eligible to earn points on that purchase. Waves de La Mer members receive 1 point for every $1 spent on eligible purchases on www.cremedelamer.com*. Eligible purchases include regular priced merchandise and exclude eGift Cards, Gift Cards, sales tax, state fees, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.

Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at retailers. Purchases made outside of the United States are also not eligible for Waves de La Mer.

In addition to these purchases, here are more ways to earn points at www.cremedelamer.com:
• Bonus Points Events

* All points are pending until your order ships, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

I PLACED AN ORDER ONLINE, BUT NO POINTS HAVE BEEN ADDED TO MY ACCOUNT YET. IS SOMETHING WRONG?

Points will be added to your account once your order ships. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

WHY HAVE MY POINTS DISAPPEARED?

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

Points are valid for one year from your Waves de La Mer anniversary date. On your anniversary date each year, your points reset to zero (0) and you start accumulating new points.

On your anniversary date, even though your points reset to zero (0), your tier status is determined by the number of points accumulated in the prior year.

WHAT IS MY WAVES DE LA MER ANNIVERSARY DATE, AND WHERE CAN I FIND IT?

This is the anniversary of the date when you enrolled in the Waves de La Mer loyalty program and occurs on a 12-month cycle. For example, if you joined Waves de La Mer on November 15, 2019, your anniversary date would be November 15, 2020, and every November 15 of each year following.

Your anniversary date is shown in your Waves de La Mer loyalty account page.

WHY IS MY CURRENT TIER STATUS NOT REFLECTED BY MY CURRENT POINTS?

In year one of your Waves de La Mer membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

HOW DO I CHECK MY ACCOUNT STATUS AND TRACK MY POINTS AND LEVEL ONLINE?

You can check your Waves de La Mer account status by visiting your account online at www.cremedelamer.com where you can track your current points, level and available benefits. All points are pending until your order ships, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order ships for points to appear in your account.

I RECEIVED SHIPPING CONFIRMATION FOR MY ORDER. WHY HAVEN'T MY POINTS APPEARED IN MY ACCOUNT YET?

It may take up to 24-48 hours from the time your order ships for points to appear in your account.

WHAT HAPPENS TO MY WAVES DE LA MER BENEFITS AND/OR POINTS IF I RETURN A PRODUCT OR IF AN ORDER IS CANCELLED?

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your level (Marine, Aquamarine or Ultramarine) will remain the same.

If it is found that an order is obtained through fraudulent or other activity that violates the Waves de La Mer Terms & Conditions, those points and your tier status, if applicable, will also be reversed.

HOW DO I GET MY BENEFITS?

Your Waves de La Mer offers and rewards can be redeemed on www.cremedelamer.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.

Rewards can only be redeemed when making a purchase on www.cremedelamer.com except for special online events, in-store member events, and VIP member events (as applicable). You must be logged in to your Waves de La Mer account to use your benefits.

HOW DO I RECEIVE MY BIRTHDAY GIFT?

During the month of your birthday, you can redeem your Birthday Gift on www.cremedelamer.com with a purchase and by providing your offer code, which will be visible within your account profile if you have provided your birth date. You must be logged into your Waves de La Mer account to redeem your birthday gift. You must redeem your Birthday Gift within thirty (30) days of your birthday, otherwise the offer will expire. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned.

HOW DO I GET MY FREE FULL-SIZE PRODUCTS?

Starting at 650 points, you are eligible to redeem some or all of those points for a Free Full-Size product with any purchase on www.cremedelamer.com. (one redemption per purchase). Please login to your Waves de La Mer account to see the latest reward offerings and make a redemption. To redeem your points, log into your Waves de La Mer account and choose one of the eligible products on your loyalty account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

HOW DO I RECEIVE FREE SHIPPING ON CREMEDELAMER.COM

• Standard Shipping on www.cremedelamer.com is offered to all customers. You must select “Standard” shipping at checkout and be logged into your Waves de La Mer account. This is a site-wide benefit applicable for all customers.

• 2-Day Shipping on www.cremedelamer.com is complimentary for Waves de La Mer Tier 2 (Aquamarine) members, a maximum of two (2) times per year with any $300 or more purchase. This is also complimentary for Waves de La Mer Tier 3 (Ultramarine) members, a maximum of four (4) times per year with no threshold. This benefit is available for the remainder of the calendar year. You must select “Second Day” shipping at checkout and be logged into your Waves de La Mer account.

CAN I RETURN A PRODUCT THAT I RECEIVED AS A FREE REWARD FROM WAVES DE LA MER OR EXCHANGE IT FOR MONEY?

No. Products received as a reward (e.g., birthday gifts, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points.

DO MY POINTS AND POINT BENEFITS EXPIRE?

Yes. Points expire on your anniversary date, at which time they reset to zero (0). You must redeem your available points before your anniversary date, or your eligible points benefits and product rewards will expire on your anniversary date each year.

DO MY TIER STATUS AND TIER BENEFITS EXPIRE?

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

After year one on your anniversary date, your points reset to zero (0), and you can start earning points again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2 (Aquamarine), during your first year, you’ll maintain Aquamarine status during your second year. But, if you earn less than 500 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Marine status on your second anniversary date.

DOES MY WAVES DE LA MER MEMBERSHIP EVER EXPIRE?

Yes. You must log-in to your Waves de La Mer account and make a purchase within 24 months to remain an active member. Membership will expire if a member is inactive for a period of 24 months or more.

CAN THE WAVES DE LA MER LOYALTY PROGRAM BE TERMINATED?

Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the Waves de La Mer or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.

CAN MY WAVES DE LA MER MEMBERSHIP BE TERMINATED?

La Mer in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Waves de La Mer Terms & Conditions and/or our website Terms & Conditions.

WHAT HAPPENS TO ANY REWARDS AND I HAVE EARNED IF MY WAVES DE LA MER MEMBERSHIP IS TERMINATED OR EXPIRES?

If your membership is terminated or expires, points and benefits in your account will automatically terminate.

HOW DO I TERMINATE MY WAVES DE LA MER MEMBERSHIP IF I NO LONGER WISH TO PARTICIPATE?

If you decide you no longer want to be a part of Waves de La Mer, you can opt-out by contacting Customer Service.

HOW DO I UPDATE, MODIFY OR WITHDRAW MY ACCOUNT INFORMATION?

You can update your information by visiting your account online at www.cremedelamer.com. You have the right to access your personal information and the right to correct and/or update your personal information within your account. For more information, see the Waves de La Mer Terms & Conditions and La Mer Privacy Policy.

WHAT DO I DO IF I BELIEVE THAT A PURCHASE OR OTHER WAVES DE LA MER ACTIVITY WAS NOT PROPERLY CREDITED TO MY ACCOUNT?

If you have questions related to your membership account, please contact Customer Service.

WHAT DO I DO IF I FORGET MY PASSWORD?

You can reset your password on www.cremedelamer.com by selecting ‘Forgot My Password’ at the login page.

MAY I SHARE MY ACCOUNT AND/OR WAVES DE LA MER POINTS AND BENEFITS WITH SOMEONE ELSE?

No. Neither accounts nor Waves de La Mer points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

DO MY POINTS AND BENEFITS HAVE ANY CASH VALUE?

No. Points and benefits earned through Waves de La Mer have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Waves de La Mer reward cannot be returned or exchanged for money or any other products or points.

CAN MY WAVES DE LA MER BENEFITS EVER CHANGE?

Yes. We reserve the right to change, without notice, Waves de La Mer benefits, how you achieve each Waves de La Mer tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Waves de La Mer activity.

ARE THERE ANY LIMITATIONS ON THE NUMBER OF PURCHASES OR ACTIVITIES THAT ARE ELIGIBLE FOR WAVES DE LA MER & POINTS & BENEFITS?

We reserve the right to place limits on the number of purchases or activities that are eligible for Waves de La Mer and/or for points and benefits, in any given time period or for the duration of Waves de La Mer, and/or any combination thereof.

ARE THERE LIMITATIONS ON THE NUMBER OR TYPES OF BENEFITS I MAY RECEIVE/ EARN IN ANY LEVEL OR ANY NUMBER/ LEVEL OF POINTS?

We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of Waves de La Mer, and/or any combination thereof.

HOW DO I MANAGE MY LA MER EMAIL COMMUNICATIONS?

You can opt out of receiving La Mer emails or Waves de La Mer Loyalty Account emails at any time by clicking on the link at the bottom of each email communication. Please see our Privacy Policy for more information on managing your email preferences. La Mer emails provide you with news on the latest looks, launches, tips, trends, offers and more. If you opt-out of Waves de La Mer Loyalty Account related emails, you will no longer receive emails regarding your Waves de La Mer status or the program benefits or rewards that may be available to you.

Still have questions? Please contact Customer Service.