CUSTOMER SERVICE
CHAT

Chat with a Beauty Expert

MON - FRI, 10A - 8P (EST)

SAT - SUN, 11A - 7P (EST)

Upload a photo for an expert recommendation

TEXT

Text with a Beauty Expert

MON - FRI, 10A - 8P (EST)

SAT - SUN, 11A - 7P (EST)

Text a photo for an expert recommendation

CALL

We’re here to talk 24/7.

+1.866.850.9400

SHIPPING
SHIPPING COSTS
Ship Method Cost
Standard FREE
2nd Day $10.00 - $15.00*
Overnight $15.00 - $20.00*

*Shipping costs will be calculated based on order total

SHIPPING TIME FRAMES
Shop until Friday, Dec 21 at 3PM ET for Christmas Delivery! Please note that orders placed on Dec. 24th will ship out December 26th. Additionally, to allow our staff to spend the holiday with their families, our Online Customer Service Center will close at 6PM on December 24th and will reopen at 8AM (ET) on December 26th.
Date Shipping Type Place Order By
Friday Nov. 30th APO/FPO/DPO Military Locations & US Territories 3pm ET
Wednesday Dec. 12th PO Boxes 3pm ET
Wednesday Dec. 19 Standard Ground Service 3pm ET
Thursday Dec. 20 2 Day Air 3pm ET
Friday Dec. 21 Overnight Air 3pm ET

La Mer Online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability.

 

PLEASE NOTE:

* All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

 

 

SHIPMENTS TO FORWARDING COMPANIES

La Mer Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that La Mer Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

 

 

ELECTRONIC DELIVERY

Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

 

OTHER LOCATIONS

Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.Overnight and Second Day Service is not available for orders being shipped to P.O. Boxes or APO/FPO/DPO addresses, U.S. Territories, and some locations in Alaska and Hawaii. *We regret we are unable to ship to Palau