CUSTOMER SERVICE
CHAT

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MON - FRI, 10A - 10P EST
SAT & SUN, 12P - 8P EST


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Chat with Customer Support

MON - FRI, 8A - 12A EST
SAT & SUN, 10A - 10P EST

TEXT

Text with a Beauty Expert

MON - FRI, 10A - 10P EST

SAT & SUN, 12P - 8P EST


By texting you agree to text with a beauty expert. Consent not required to purchase goods.  Msgs may be sent via autodialer.  Msg & data rates may apply.


+1.646.846.9117

CALL

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MON - FRI, 8A - 10P EST

SAT & SUN, 10A- 8P EST

+1.866.850.9400

SHIPPING
SHIPPING COSTS
Ship Method Cost
Standard FREE
2nd Day $10.00 - $15.00*
Overnight $15.00 - $20.00*

*Shipping costs will be calculated based on order total

According to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels. Our websites remain open and we remain committed to health, safety, and support for our communities, online and off, as we navigate through this unprecedented time together.

*Due to the Thanksgiving Holiday orders placed after 3PM ET on Wednesday, November 24 will begin processing on Friday, November 26.

SHIPPING TIME FRAMES

*For guarenteed Christmas delivery, place orders by 3PM ET by the following:

Ship Method Date Place Order By
Standard Friday, December 17 3pm ET
2nd Day Wednesday, December 22 3pm ET
Overnight Thursday, December 23 12pm ET


*Due to the Thanksgiving Holiday orders placed after 3PM ET on Wednesday, November 24 will begin processing on Friday, November 26.

La Mer Online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.

PLEASE NOTE:

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

SHIPMENTS TO FORWARDING COMPANIES

La Mer Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that La Mer Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

ELECTRONIC DELIVERY

Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

OTHER LOCATIONS

Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days. Overnight and Second Day Service is not available for orders being shipped to P.O. Boxes or APO/FPO/DPO addresses, U.S. Territories, and some locations in Alaska and Hawaii. *We regret we are unable to ship to Palau.