• Most orders are processed within one to two business days (processing time does not include weekend days).
• Orders placed on Saturday and Sunday will be processed the following Monday.
• Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
• Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.

When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.

Shipping and handling charges per order (delivery for most standard orders within 5-7 business days)

La Mer Online orders are shipped and delivered Monday through Friday, excluding major holidays. Below are the shipping options available for your La Mer Online package. Please select the option that best suits your delivery needs during Checkout.

• Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
• Most Standard orders are delivered within 5 -7 business days from the order's ship date. Please note: most orders destined for P.O. Boxes, APO/FPO and U.S. Territories are delivered within 6-14 business days of the order's ship date.

• 2nd Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
• 2nd Day orders placed after 3:00 PM ET will be processed and shipped the next business day.
• Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.
• We're sorry, orders destined for P.O. Boxes or APO/FPO locations are not eligible for 2nd Day Service.
• 2nd Day orders may require a signature upon delivery.

• Overnight orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.
• Orders placed after 3:00 PM ET will be processed and shipped the next business day.
• Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
• We're sorry, orders destined for P.O. Boxes or APO/FPO locations are not eligible for Overnight Shipping.
• Overnight orders may require a signature upon delivery.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
• Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 3:00 PM EST.
• Orders with Overnight or 2nd Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, La Mer Online cannot accept responsibility for lost or stolen packages.
• Overnight or 2nd Day Service is not available for shipments to APO / FPO, P.O. Boxes and certain locations in Alaska.

Please call us at 1.866.850.9400 if you have any questions.

Some items sold by La Mer Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At La Mer Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

*We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

• Most items may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions apply.
• Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States
• Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

• La Mer Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
• Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions.
• Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at
1.866.850.9400.